Plants & Care
Q: Will my plant look exactly like the photos?
Plants are living things, so size, color, and shape may vary slightly. We guarantee that every plant we ship is healthy, rooted, and carefully inspected.
Q: What if my plant arrives damaged?
If your plant arrives in poor condition, please send us photos within 48 hours of delivery to contact@mossara.store. We’ll arrange a replacement or refund.
Q: Are your plants safe for pets? row
Some plants can be toxic to cats and dogs. That’s why we created a special Pet-Safe Collection with safe options like Calatheas, Peperomias, and Palms. Always check product descriptions for pet safety notes.
Q: Do you provide plant care tips?
Yes! Each product page includes basic care instructions, and you can visit our full Care Page for detailed guidance on watering, light, and maintenance.
Returns & Refunds
Q: Can I return my plant?
Yes, you may request a return within 14 days of delivery, as long as the plant is unused, in its original condition, and in its original packaging.
Q: How do refunds work?
Approved refunds will be processed back to your original payment method. Refunds may take 5–10 business days depending on your bank. Shipping fees are non-refundable.
Q: What items are non-returnable?
Gift cards
Discounted/clearance items
Plants that were neglected or not cared for after delivery